Return Policy

Defective Merchandise

If you find the merchandise to be defective upon delivery and initial use, you may return it to us for replacement. Please contact Upscale Coffee if you find that your merchandise is defective. You will be provided with a Return Authorization Number and be asked to either ship the product to us or we can arrange to have it picked up.

Merchandise that becomes defective after 30 days is subject to the manufacturer’s warranty. Upscale Coffee will not replace defective merchandise after 30 days. Therefore, please register your product with the manufacturer, and retain the manufacturer’s warranty instructions.

Cancellation of Orders

Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.

If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.

For items that are canceled after they are shipped, your account will not be credited until we receive the returned item. Canceled orders that have shipped must be returned unopened.

Damage in Transit

If you receive an item that was damaged in transit, please contact us immediately. We will contact the courier (UPS or USPS) to pick up the item and return it to us at our expense. We will send you a replacement as soon as possible.

Manufacturer Warranties

All machines come with a one year manufacturer warranty on parts and labor, unless otherwise noted. Shipping costs to the repair facility, for defective merchandise is the customers responsibility.

New Non-Commercial Jura Capresso Super Automatic machines have a 2 year or 6000 drink manufacturers warranty.

No warranty covers problems arising from failure to maintain the equipment. Nor does the warranty cover problems arising from miss-use, modification or  failure to follow operating instructions.